Job Title: Customer Service Representative
Overview:
XIFIN, Inc ® provides a web-based application that provides an accounts
receivable and financial management solution for medical laboratories.
The Customer Service Representative plays a key role
to ensure that our customers can accurately bill for laboratory services
and then collect for their services in a timely manner. This
40-hour a week Customer Service Representative (CSR) provides telephone
support to our customers between 6am and 7pm Pacific time Monday through
Friday to answer questions, help solve technical and functional issues,
identify missing/incorrect data and correct the data in the customer’s
environment. XIFIN is seeking an experienced CSR to assist in the day-to-day
activities required to provide exceptional support to our customers.
| Position: Customer
Service Representative |
| Supervisor: Director
of Customer Service
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Specific duties include, but not limited
to:
Answer
customer telephone calls Troubleshoot customer issues and escalate
as needed Assist in customer training Check
on Submission and Remittance activity for each customer Review
payor rejections and take appropriate actions Perform
payor setups
Required
skills/Qualifications:
High
School Graduate Knowledge
of medical billing Ability
to multi-task Willingness
to learn the XIFIN application Appreciation
for the importance of customer service Self
starter with good communication skills, team player Ability
to work in a high energy, fast paced environment Experience
with PCs and PC tools (Excel, Word)
Desirable:
|
| Salary: Market/DOE |
| Posting Period: Open
Until Filled |
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